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Welcome to
This page tells you the terms on which you may use our website, whether as registered user or
guest. Please read carefully before use.
By using the site, you accept the terms and agree to obey them. If you don’t accept them, please
don’t use the site.
2.Who We Are / is operated by RC Hotel Management Ltd, company
number14409629 .
Some important details about us:
Our registered office is at: RC Hotel Management Ltd, The Atrium Business Centre, Curtis Road,
Dorking, RH4 1XA
Our trading office is at: The Manor House, Pittington, Durham DH6 1AB
Our VAT number is: 427502314
3.Use of the Site
You have permission for temporary use of the site, but we can withdraw or change our service at
any time without telling you and without being legally responsible to you.
You must treat all identification codes, passwords and other security information as confidential. If
we think you have failed to keep confidentiality, we are allowed to disable any security information
(including your passwords and codes).
If you allow anyone else to use our site, you must make sure that they read these terms first, and
that they follow them.
Only use the site as allowed by law and these terms. If you don’t, we may suspend your usage, or
stop it completely.
We frequently update the site and make changes to it, but we don’t have to do this, and material on
the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn’t
rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.
We follow our privacy policy in handling information about you. You can read our policy at the /privacy-policy/
By using the site, you agree to us handling this information and confirm that data you provide is
If you order goods or services from us through the site, your order will take place under our Terms
and Conditions of Supply.
4.Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in the site (for example the copyright
and any rights in the designs) and in any of the material posted on it. They are protected by
You are allowed to print one copy and download extracts of any page on the site for your personal
reference, but not for commercial use without a licence from us. You must not alter anything, or use
any illustrations, video, audio or photographs separately from the text that goes with them.
If you breach these terms, you lose your right to use our site, and must destroy or return any copies
you have made.
5.Our Legal Responsibility to You
We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal
responsibility for the following:
Any loss to you arising from use of our site
Loss of income, profit, business, data, contracts, goodwill or savings.
We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by
We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal
responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not
allowed by the law.
6.Uploading to our Site
If you contact other users of our site or upload material to it, you must follow our acceptable use
policy, which sets out standards for usage. You agree to reimburse us for any costs or expenses we
incur as a result of any breach of this term.
Material that you upload will be regarded as non-confidential and not owned. This means that we
can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else
claims to own the material, or says that it breaches their rights, we can give them your identity.
We won’t be legally responsible to anybody for the accuracy of material that you upload to the site,
and we can remove it at any time if we think it doesn’t follow our acceptable use policy.
7.Computer Offences
If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990,
your right to use the site will end straightaway. We will report you to the relevant authorities and
give them your identity.
Examples of computer misuse include introducing viruses, worms, Trojans and other technologically
harmful or damaging material.
You mustn’t try to get access to our site or server or any connected database or make any ‘attack’ on
the site. We won’t be legally responsible to you for any damage from viruses or other harmful
material that you pick up via our site.
8.Links to Our Site
You are allowed to make a legal link to our website’s homepage from your website if the content on
your site meets the standards of our acceptable use policy. We can end this permission at any time.
You mustn’t suggest any endorsement by us or association with us unless we agree in writing.
9.Links From Our Site
Links from our site to other sites are only for information. We don’t accept responsibility for other
sites or any loss you suffer from using them.
We change these terms from time to time and you must check them for changes because they are
binding on you.
11.Applicable Law
11.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may
arise out of or relate to this Agreement or any breach of it.
11.2 If any such dispute cannot be settled amicably through ordinary negotiations between the
Parties, or either or both is or are unwilling to engage in this process, either Party may propose to
the other in writing that structured negotiations be entered into with the assistance of a fully
accredited mediator before resorting to litigation.
11.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or
unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the
date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite
Mediation Procedure.
11.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties
or by LawBite in accordance with their mediation procedure), the Parties will meet with the
mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between
the parties and the mediator.
11.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and
without prejudice to the rights of the Parties in any further proceedings.
11.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced
to writing and, once signed by the duly authorised representatives of both Parties, shall be final and
binding on them.
11.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed
between the Parties) of the mediator being appointed, or if either Party withdraws from the
mediation procedure, then either Party may exercise any right to seek a remedy through arbitration
by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.
11.8 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.
11.9 The English courts have the only right to hear claims related to our site, and all disputes are
governed by English law.
12. Contact Us
Please email us at to contact us about any issues